FAQs
Got Questions?
We’ve Got Answers.
What does retail installation logistics involve? +
It includes the collection, delivery, and on-site installation of retail fixtures such as chillers, shelving, counters, and signage — ensuring safe handling from start to finish.
Do you manage both small and large retail roll-outs? +
Yes, we handle projects of all sizes — from single-store deliveries to multi-site roll-outs across the UK.
Can you deliver outside of trading hours? +
Absolutely. We offer early-morning, late-night, and weekend deliveries to minimise disruption to store operations.
Do you provide removal of old or redundant fixtures? +
Yes, we can collect, recycle, or responsibly dispose of old refrigeration and retail equipment during the installation process.
How do you protect fragile or high-value equipment? +
All items are professionally wrapped, secured with load restraints.
Are your teams trained for in-store work and safety compliance? +
Yes, our installation teams are site-inducted, insured, and compliant with UK health and safety standards.
Do you provide national coverage across the UK? +
Yes, we operate throughout the UK, with our logistics hub strategically located in Magna Park in central England for rapid deployment.
Can you coordinate directly with our store fit-out contractors? +
Of course — our project managers can liaise with your contractors to ensure smooth scheduling and installation.
What is a mounted forklift (Moffett or HIAB) delivery? +
It’s a self-contained delivery system where the truck carries its own forklift, allowing unloading without on-site machinery.
What types of goods can you deliver using mounted forklifts? +
We handle heavy, oversized, or palletised goods such as commercial refrigeration, supermarket equipment, and retail units.
How much weight can your Moffett or HIAB lift? +
Our mounted forklifts can typically lift up to 2.5 tonnes, depending on model and load configuration.
Can you deliver to restricted or off-road locations? +
Yes, our forklifts are designed to handle uneven, unpaved, or tight-access sites safely.
Are your forklift operators licensed and certified? +
Yes, every operator holds full UK certification and undergoes periodic refresher training.
Can I schedule same-day or next-day forklift deliveries? +
Yes, subject to availability, we can arrange urgent deliveries on short notice.
Do you offer lifting assistance for awkward or tall loads? +
Yes, our team uses load-balancing techniques and specialist attachments to ensure stable offloading.
Is insurance included for goods during transit and unloading? +
Yes, all goods are fully insured throughout transport and offloading.
What haulage services does Emerald Logistics provide? +
We offer general haulage across the UK, covering palletised goods, retail products, and industrial equipment.
Do you handle both full and part-load consignments? +
Yes, we can transport full truckloads (FTL) and less-than-truckload (LTL) shipments efficiently.
How can I get a quick quote for haulage? +
You can contact us via our online form or phone — we’ll provide a same-day quote based on your load and route.
Do you offer temperature-controlled haulage? +
Yes, refrigerated and climate-controlled vehicles are available for temperature-sensitive goods.
Are your vehicles GPS-tracked? +
Yes, all our trucks are fitted with GPS so customers can track deliveries in real time.
Can you provide long-term haulage contracts? +
Yes, we offer flexible contract arrangements for ongoing or scheduled deliveries.
Do you cover Ireland or mainland Europe? +
Yes, through our partner network we can manage cross-border haulage throughout Europe.
What measures ensure on-time delivery? +
Our operations team monitors routes, driver schedules, and traffic conditions to guarantee punctual deliveries.
What type of storage solutions do you offer? +
We provide secure palletised storage, short-term holding, and long-term warehousing.
Is your warehouse monitored 24/7? +
Yes, our facility is equipped with CCTV, alarms, and controlled access for full security.
Can you manage stock rotation or fulfilment? +
Yes, we handle inventory control, order picking, and dispatch support.
Do you offer temperature-controlled storage? +
Yes, temperature-regulated zones are available for goods requiring specific environmental conditions.
Is your warehouse easily accessible for collections and deliveries? +
Yes, our Leicestershire hub is located near major UK transport links for convenience.
Can you provide packaging or re-palletising services? +
Yes, our staff can repack or re-palletise goods to meet distribution or compliance needs.
What is your minimum storage period? +
We offer flexible terms — from weekly to long-term arrangements — depending on your project.
How do I get a quote for storage space? +
Contact our team with pallet count, duration, and any special requirements for a tailored quote.
Do you transport both full and part pallet loads? +
Yes, we manage full and part pallet movements efficiently across the UK.
What sectors do you serve for pallet deliveries? +
We serve retail, construction, events, and manufacturing sectors, among others.
How are pallets secured during transport? +
All pallets are strapped, wrapped, and loaded using industry-standard securing systems.
Can you offer timed or scheduled pallet collections? +
Yes, we provide pre-booked and recurring collection slots for regular clients.
Do you integrate pallet delivery with installation or site logistics? +
Yes, our full-site logistics service includes transport, placement, and on-site coordination.
Are return or reverse logistics supported? +
Yes, we can collect empty pallets, packaging, or equipment for reuse or recycling.
Do you provide proof of delivery (POD) for every job? +
Yes, digital PODs can be issued for all completed deliveries for your records
